Terms and Conditions

These Terms govern your access to and use of Desko AI, a WhatsApp business workspace operated by Desko AI Limited ("Desko AI", "we", "us"). By creating an account or using the service, you agree to these Terms and our Privacy Policy.

1. The service

Desko AI provides tools for businesses to manage WhatsApp conversations and related sales workflows, which may include a shared inbox, CRM/leads, team collaboration, broadcasts, automations, AI-assisted replies, and analytics. Features may vary by plan and may change as we improve the product.

2. Accounts & workspaces

You must provide accurate registration information and keep it updated. You are responsible for activity under your account, protecting access to your email and authentication methods (including OTP codes and Google sign-in), approving login requests only when you initiated them, and reviewing active sessions. Workspace owners and admins control seats, roles, and connected WhatsApp assets. You must ensure team members are authorized to access customer conversations.

3. WhatsApp & Meta

Desko AI is a management layer on Meta's WhatsApp Business Platform (Cloud API). You must comply with WhatsApp's Terms of Service, Business Policy, Commerce Policy, and any applicable messaging or opt-in rules. You are solely responsible for message content, template quality, customer consent, and the consequences of Meta enforcement actions (including rate limits, quality ratings, or account restrictions). We are not responsible for bans, messaging restrictions, or data loss caused by Meta, WhatsApp, or your use of those platforms.

4. AI features

Optional AI features (such as triage, suggested replies, or auto-reply) generate outputs from your configured knowledge (business description, policies, FAQs, canned replies, and your published price list where available) and conversation context. AI outputs can be incomplete or incorrect. You remain responsible for reviewing automated messages where human oversight is required, for enabling auto-reply only when appropriate, and for any customer-facing content sent from your business number.

5. Acceptable use

You agree not to:

• Use the service for unlawful, harmful, or deceptive activity.
• Spam, harass, or message contacts without a lawful basis.
• Attempt to bypass security, scrape other tenants' data, or abuse rate limits.
• Upload malware or content that infringes others' rights.
• Resell or white-label the service except under a separate written agreement with us.

We may suspend or terminate access for violations, security risk, or non-payment, with or without prior notice where reasonably necessary.

6. Plans, billing & trials

Paid plans and trials are described on our pricing pages or in-product. Fees are charged via our payment processor. Unless stated otherwise, subscriptions renew according to the plan you select. Taxes may apply. Refunds, if any, are handled according to the plan terms or applicable consumer law. Feature limits (seats, messages, AI usage, broadcasts) are enforced as configured for your plan. Meta's conversation charges are passed through at cost as a separate line on your invoice.

7. Your content & data

You retain ownership of your business content (messages, price lists, FAQs, media you upload, and similar materials). You grant us a limited license to host, process, and display that content solely to operate and improve the service for you. Our responsibilities for personal data are described in the Privacy Policy. You are responsible for lawful collection and use of your customers' data.

8. Intellectual property

The Desko AI platform, branding, and original software remain the property of Desko AI Limited and its licensors. You may not copy, reverse engineer (except where mandatory law allows), or use our trademarks without prior written consent.

9. Disclaimers & liability

The service is provided on an "as available" basis. To the fullest extent permitted by law, we disclaim warranties of uninterrupted availability, perfect accuracy of AI outputs, or fitness for a particular purpose. We are not liable for Meta or third-party outages, your messaging compliance failures, or indirect or consequential damages. Where liability cannot be excluded, our aggregate liability arising from these Terms is limited to the fees you paid us for the service in the three (3) months before the claim, except where mandatory law requires otherwise.

10. Termination

You may stop using the service and request workspace deletion as described in our Data Deletion Policy. We may terminate or suspend accounts for breach, risk, or extended inactivity. Provisions that by nature should survive (including IP, liability limits, and governing law) will survive termination.

11. Governing law

These Terms are governed by the laws of Kenya. Courts in Nairobi have exclusive jurisdiction over disputes arising from these Terms or the service, unless a separate written agreement says otherwise for a specific engagement.

12. Changes

We may update these Terms from time to time. Continued use after the updated "Last updated" date constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

Questions about anything here? Message us on +254 716 960 098 or email info@deskoai.com.