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Chat on WhatsApp
We’re an official Meta Tech Provider

Every chat answered,
Customers managed.
AI powered WhatsApp

AI on your WhatsApp Business number. Every message answered in seconds, at any hour. Customers sorted and tagged, simple follow-ups, targeted campaigns and your list backed up outside anyone's phone. Same app, same phones.

See it on your own number See pricing
Answers in under 5 seconds Nobody waits for a reply Same number, same app
PG
Pamoja GoodsCustomer conversations
AI ready
AN
Amina N.WhatsApp enquiry
10:24
Hi! Do you have the Everyday sneakers in white, size 40?
Yes, we have white Everyday sneakers in size 40 at KES 4,500. Would you like help with delivery or collection?AI-assisted reply
Delivery to Kilimani, please.
Sneaker enquiries Follow-up available
Reply to Amina...
Business knowledge + customer context Your team stays in control
24/7
Your business is always replying
< 5 sec
To a real answer, day or night
100% Chats
Gets a real answer, not a holding note
Easy Setup
Full setup in a few clicks
Why businesses switch

Four things change in your first week

The differences you will feel in the money you take and the hours you get back.

Your chats handled by AI

Trained on your products, prices, stock and delivery zones, our agent answers every message, at any hour. It brings you in when there is a real decision to make.

→ You stop losing the customer who messaged at 11pm

Smart customer management

Customers are sorted and tagged automatically by what they asked about, where they are and what they bought. Search and analyse their data in charts, tables and reports.

→ You find any customer in seconds, and see what actually sells

Send to thousands at once, and see who read it

Bulk sending on normal WhatsApp gets numbers banned. DeskoAI uses approved templates to reach customers at large volumes, with reports on who read and replied.

→ Thousands reached, and your number stays safe

A queue of who to chase first

Most sales die from silence, not a no. Unanswered customers sit in one queue, scored by waiting time, replies and previous purchases. Work from the top down.

→ Nobody waits a week because you forgot them

One by one

See exactly what you get

Every benefit, with the screen that goes with it: what customers receive and what you see on the dashboard. Your own WhatsApp app looks exactly as it does today.

You write the rules the AI follows

Give AI instructions in plain English: when to answer, how long to wait for your team and what it must never say. Change a line, save, and the next customer gets the new behaviour.

  • “If nobody has replied in an hour, answer them yourself”
  • Complaints, refunds and big discounts always go to a human
  • No developer needed — you write it, we set it live
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AI tone & language

Smart customer management

Customers are sorted and tagged automatically by what they asked about, where they are and what they bought. Search and analyse their data in charts, tables and reports.

  • Tagged as they message, with nothing to type in
  • Find any customer, order or promise in seconds
  • See which product and which town actually sells
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Customer groups

Search, export and customer analysis

Every conversation your business has ever had, in one place. Search, analyse and export what you need instead of scrolling one handset hoping the message is still there.

  • Search across every agent and every year
  • One summary: volumes, reply times, busiest hours, best towns
  • Export to CSV or PDF for accounts, a lawyer, or your own records
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Business dashboard

A queue that tells you who to chase first

Most sales die from silence, not a no. Every unanswered customer lands in one queue, scored by waiting time, replies and previous purchases. Start at the top and work down.

  • Sorted by priority, newest, longest waiting or most messages
  • Every score shows its reasons — nothing is a black box
  • A chat leaves the queue the moment someone answers it
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Follow-up priorities

Chat backups, you're in control

Every chat is copied off the device each night: messages, photos and voice notes. Conversations stay searchable no matter who holds the phone, even when a handset is lost.

  • Phone lost, stolen or wiped — no conversation is gone
  • Every message, photo and voice note kept, not just the text
  • Download any chat as CSV or PDF, whenever you need it
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Workspace settings

Reminders that bring the sale back

The size you held, the pair they went quiet on, the payment promised on Friday. Reminders go out on schedule without anybody remembering to send them, bringing back a sale you have already half-made.

  • Tells them their size is back before it sells out again
  • Chases the promised M-Pesa payment, politely
  • Customers answer with one tap, no typing
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Message follow-up flows

Real forms, inside the chat

WhatsApp Flows open the order form inside the conversation: pair, size, colour and delivery. Answers land straight in your system, without sending customers away to a link.

  • No link, no browser, no drop-off
  • Works the same on any phone
  • Answers arrive structured, not as loose messages
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Automation workspace

Live answers straight from your own system

Connected to your stock, orders or accounts system, AI answers 'Where is my order?' with real data in under a second, at any hour.

  • Which sizes are left, in which colour, right now
  • Never a wrong answer from stale information
  • Works with Shopify, WooCommerce, Odoo or your own API
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Products & stock

Buttons and menus instead of typing

Tappable buttons and list menus get answers from people who would otherwise go quiet. Less typing matters most on a cheap phone with weak signal.

  • One tap instead of a typed sentence
  • No spelling confusion for the AI to misread
  • Routes straight to the right person or answer
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Message templates

Send to thousands at once, and see who read it

Send to your whole opted-in list at once, with delivered, read and replied reports for every recipient. The app's Broadcast stops at 256 people per list and tells you nothing afterwards.

  • One send instead of nineteen separate lists
  • Delivered, read and replied counted per person
  • Replies land straight in the team inbox
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WhatsApp campaigns

Reach customers who never saved your number

The app's broadcast list only delivers to contacts who saved your number, usually a small fraction of customers. Everyone else gets nothing, and you never find out.

  • Approved templates deliver to every opted-in number
  • Saved or not saved makes no difference
  • Opt-outs handled and recorded for you
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Choose a campaign audience

Adverts you can actually measure

Every Click-to-WhatsApp conversation carries its advert's source. See which campaign paid for itself and which only brought tyre-kickers, instead of guessing which advert produced a customer.

  • Every chat tagged with the advert that sent it
  • Sales traced back to the campaign
  • Stop paying for the advert that never converts
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Meta Ads analytics

One number, every rep, one manager's view

Your whole team works on the same business number, with chats assigned to reps by name. Nobody doubles up or leaves chats unclaimed. See who replied, how fast and what they promised.

  • One number for the business, work split between your reps
  • You see who replied, how fast, and what was promised
  • A rep resigns and their customers stay with the business
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Team response analytics

Control who sees what

Agents work only the chats you assign them: no export, no copying conversations, and partly hidden phone numbers. Every screen is stamped with their name and logged, so leaks point back to the person.

  • No export, no download, no copying chats out
  • Customer numbers part-hidden until you allow the full one
  • Screens watermarked with the agent's name, every view logged
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Security settings

Keep the customers when a salesperson leaves

The account belongs to your business. When a salesperson leaves, revoke their access and they lose every chat immediately, on any device. Customers stay with you, and the next person picks up where the conversation stopped.

  • One click and they are locked out of every chat, instantly
  • Their open chats reassign to whoever takes over
  • Every past conversation stays where it is
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Team members
App vs API

Hard limits in the app that no workaround fixes

These are hard limits in the WhatsApp Business app. Coexistence lets you keep the left column and gain the right one.

What you need to do
On the app today
With Desko AI
Put your whole team on one number
One phone, plus four linked devices. Then you are full.
Unlimited agents, each with their own login, in a browser.
Message customers who never saved your number
Broadcasts only reach people who saved you as a contact. Most of your list never sees them.
Approved templates reach every opted-in number, saved or not.
Reach more than 256 people at a go
256 per broadcast list, and no idea who actually read it.
Thousands at once, with delivered and read counts per person.
Keep the customers when a salesperson leaves
The relationships live on their handset and walk out with them.
The account and every conversation stay with the business.
Keep answering when the phone is off
Flat battery, lost phone or no signal in the shop means silence.
Runs on Meta's servers — a flat battery or a lost phone doesn't stop replies.
Search, export and audit old conversations
Whatever happens to be on that one device.
Full history, searchable and exportable — settle any dispute in seconds.
Control who sees what
Anyone holding the phone sees every customer you have.
Role-based access, audit trail and opt-out records — what the Data Protection Act, 2019 expects.
Run several branches properly
A separate phone per branch, and no view across them.
Several numbers, one dashboard, one set of reports.
Grow into bigger volumes
No tiers, no headroom. You hit the wall and stay there.
Meta lifts you through 1K, 10K, 100K to unlimited customers a day as your quality holds.

And these switch on the day you connect

Things that were simply not possible before, now sitting on the number you already have.

  • Real forms inside the chatBookings, applications and order forms open in the conversation itself. No “click this link”, which is exactly where customers drop off.
  • Buttons and menus instead of typing“Track my order · See prices · Talk to a person” as tappable options. It matters on a cheap phone with weak signal.
  • Ads you can actually measureClick-to-WhatsApp ads tied to the conversation and the sale that followed, so you stop funding the advert that only brings tyre-kickers.
  • Live answers from your own systemOrder status, stock levels and account balances pulled straight from your database while the customer waits.
  • Reminders that recover moneyAppointments, renewals, repayments and expiring quotes — sent on schedule, without anyone remembering to send them.
  • Login and verification codesOne-time codes delivered on WhatsApp for anyone with a portal, member account or online order to confirm.
  • Segmentation past twenty labelsThe app stops at twenty labels. Slice your customers by product, area, spend or last purchase instead, and message the right ones.
  • A verified business identityYour business name in place of an unknown number, and we submit you for the official badge where Meta's criteria are met.
Why they choose you

Dealing with you becomes the easy option

Your competitor will reply tomorrow, ask them to repeat their order number, and quote a different price than last time. You won't.

⚡

An answer now, not tomorrow

The question they asked at 11pm is answered at 11pm, while they still care about it and before they message your competitor.

🔁

They never repeat themselves

Whoever picks up the chat can already see the whole history. Nobody is asked for their order number three times.

🎯

The same answer every time

Price, warranty and delivery do not change depending on which member of staff happened to reply.

🛠️

They can serve themselves

Track a parcel, check a balance, reschedule an appointment — without waiting behind anyone or calling during office hours.

👆

Buttons instead of typing

Tap an option rather than compose a message. On a cheap phone with weak signal, that is the difference between an order and a bounce.

🧾

Proof, in writing

The confirmation, the price agreed and the delivery date stay in the thread, searchable months later. Fewer arguments for everyone.

✅

They can see you are real

A verified business name instead of an unknown number — worth a great deal in a market where everyone has been burned by a fake seller.

⏰

Reminders they actually wanted

Appointment tomorrow, delivery today, payment due Friday. The things people are genuinely relieved to be reminded about.

📱

The number they already have

Nothing to update, nothing to re-save, no “we have moved to a new line” message for them to miss and lose you.

The AI behind the desk

It sells like your best person, at 3am, for everyone at once

Our agent reads the actual question, checks your real prices and stock, and closes or qualifies the customer. It steps aside when a human would do better.

  • It never invents a priceTrained on your price list, delivery zones, warranty terms and past chats — so what it quotes is what you charge.
  • It speaks how your customers speakEnglish, Kiswahili or Sheng, matching whatever they opened with. Customers relax, and relaxed customers buy.
  • It hands over before it loses the saleComplaints, hard negotiation and big orders go to a human immediately, with the whole conversation already summarised.
  • Nothing is left sitting in a chatName, product, location and budget land in your CRM or Google Sheet automatically, the moment the customer mentions them.
  • You are always in controlSet the tone, the discount limits and the topics it must never touch. Read every conversation, correct it any time, switch it off in one click.
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Your AI business knowledge
What it is worth to you

The same benefit looks different in every business

Here is what stops leaking the week you switch on.

🛍️

Online shops & boutiques

Orders taken and paid for while you sleep, and the cart nobody finished gets one polite nudge instead of being forgotten.

🏠

Real estate & agents

Stop driving across town for people who were never buying. Budget and area are qualified before the viewing is booked.

🏥

Clinics & wellness

Reminders that cut no-shows, and a front desk that answers booking questions at 10pm without anyone staying late.

🎓

Schools & colleges

Every admissions enquiry answered the same day, and fee reminders that reach parents without a single phone call.

🚚

Logistics & delivery

“Where is my parcel?” answers itself all day, so your team can dispatch instead of typing the same reply.

🏦

Saccos & microfinance

Balance and loan-status questions handled instantly at scale, and repayment reminders that actually get read.

🍽️

Restaurants & hotels

Bookings captured during the dinner rush, when the phone is ringing and nobody can get to it.

🚗

Car dealers & spares

“Do you have this part?” answered in seconds — before the customer asks the next shop on their list.

✈️

Travel & tours

Packages quoted the moment interest is hot, deposits collected in the chat, and departure reminders sent on their own.

Pricing

Less than the sales you are losing

One monthly fee covers the setup, the AI agent, the team inbox, your campaigns and our support. Meta's own conversation charges are billed separately, at cost.

STARTER

For the owner and a small team.
KES3,4502,450/month
Billed annually at KES 29,400 · Setup fee waived

You save KES 12,000 a year

7-day free trial included

Start Free Trial
  • WhatsApp AI agent
  • Number coexistence
  • 1 WhatsApp number
  • 2 users, including the owner
  • 2,000 AI customer replies / month
  • 100 AI text templates / month
  • 20 templates with AI-generated images / month
View all features
  • 20 AI campaign plans / month
  • 2 active follow-up flows
  • 500 MB file storage
  • AI Training, FAQs and customer groups
  • Shared inbox and campaign reporting
  • Standard support
Recommended

GROWTH

For a growing sales team.
KES6,9505,450/month
Billed annually at KES 65,400 · Setup fee waived

You save KES 18,000 a year

7-day free trial included

Start Free Trial
  • WhatsApp AI agent
  • Number coexistence
  • 3 WhatsApp numbers
  • 5 users, including the owner
  • 5,000 AI customer replies / month
  • 250 AI text templates / month
  • 50 templates with AI-generated images / month
View all features
  • 50 AI campaign plans / month
  • 10 active follow-up flows
  • 2 GB file storage
  • AI Training, FAQs and customer groups
  • Shared inbox and campaign reporting
  • Standard support

SCALE

For a higher-volume business.
KES9,9507,950/month
Billed annually at KES 95,400 · Setup fee waived

You save KES 24,000 a year

7-day free trial included

Start Free Trial
  • WhatsApp AI agent
  • Number coexistence
  • 5 WhatsApp numbers
  • 10 users, including the owner
  • 15,000 AI customer replies / month
  • 1,000 AI text templates / month
  • 150 templates with AI-generated images / month
View all features
  • 100 AI campaign plans / month
  • 30 active follow-up flows
  • 10 GB file storage
  • AI Training, FAQs and customer groups
  • Shared inbox and campaign reporting
  • API and webhooks Included within defined limits
  • Priority support + guided setup

Included in every plan. Setup and Meta verification handled for you, your AI trained on your prices and policies, a shared inbox, customer groups, campaign reporting and support. No per-message fee from us, no commission on your sales.

Integrations

Plugs into what you already run

And if it has an API, we can connect it. If it doesn't, a Google Sheet usually does the job.

M-Pesa Daraja Shopify WooCommerce Google Sheets HubSpot Zoho CRM Odoo Salesforce Calendly QuickBooks Zapier & Make Instagram DM Messenger Custom REST API
Questions

The things every client asks first

What exactly is “coexistence”? +
Coexistence lets one number run on the WhatsApp Business app and Cloud API at the same time. Staff keep replying from the phone while your team inbox, AI agent and automations work on the same number.
What stops the AI making things up? +
AI only has what you gave it: prices, policies and delivery zones. It does not guess or promise what you cannot deliver; it passes anything outside that to a person. Most owners review and correct it for the first week.
What happens to the chats my staff answer on their phones? +
They appear in the shared inbox and count towards reporting. Your team keeps working the way they always have, while you get visibility over all of it.
Will I lose my chat history and contacts? +
No. Roughly the last six months of chats and your contacts sync into the inbox when you link the number. Older archives stay on the phone.
Can my staff still use the app on their phones? +
Yes. Voice notes, status updates, groups and personal follow-ups keep working. Phone replies appear in the shared inbox; messages sent by AI or dashboard agents appear on the phone.
Do I need a new number or a new SIM? +
No. Keep the number already on your shopfront, vehicles and Instagram bio. Nothing for your customers to change.
How long does setup take? +
Most businesses are live within 48 hours, or the same day if Business Manager is verified. Meta verification can add a few working days. We prepare the documents and chase it for you.
What do I need to have ready? +
An active WhatsApp Business app number, Business Manager account (we can create one), registration certificate or KRA PIN, and a website or active social page.
What does Meta charge on top? +
Meta charges for marketing, utility and authentication templates at published Kenya rates. Customer-started conversations are free to reply to within 24 hours. We bill at cost, with no markup, and use the free service window wherever possible.
Can I bulk-message my customer list? +
Yes, with opted-in customers and Meta-approved templates. Bought lists can damage your quality rating and restrict your number. We build compliant opt-in into your flows and monitor your quality rating.
Does the AI understand Kiswahili and Sheng? +
Yes, including code-switched messages. AI replies in the customer's language, with the tone you choose. Every reply is reviewable, and you can correct it any time.
Who owns the number and the data? +
You do. The account is registered under your business. If you leave, we export your data and hand it over. We process data under the Kenya Data Protection Act, 2019.
Is there a contract lock-in? +
Monthly plans are month-to-month; cancel with 30 days' notice. Annual plans run for twelve months in exchange for two months free and a waived setup fee.
Get started

Watch it answer your customers before you pay anything

Tell us how you sell today. We will show you, on a live demo number, what customers would have received while you were asleep. No charge, no pressure.

  • WhatsApp us+254 716 960 098 — fastest way to reach us
  • Emailinfo@deskoai.com
  • Where we areNairobi, Kenya — serving businesses countrywide and across East Africa
  • HoursMon–Fri 8am–6pm, Sat 9am–1pm EAT · AI agents answer for you the rest of the time

Book a free demo

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Every chat answered in seconds, at any hour, and your phone working exactly as it does today. Live in 48 hours.

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