The things every client asks first

It lets one WhatsApp number run on the Business app and Cloud API at the same time. Connecting to the API used to lock it out of the app. Now staff keep replying from the phone while your team inbox, AI agent and automations work on the same number.

No. You keep the number that is already printed on your shopfront, your vehicles and your Instagram bio. That continuity is worth more than any feature we could sell you.

Most businesses are live within 48 hours. With a verified Business Manager, we can be done the same day. Otherwise Meta's verification can take a few extra working days. We prepare the documents and chase it for you.

A number active on WhatsApp Business, a Facebook Business Manager (we can create one), business registration or KRA PIN for verification, and your price list in whatever format you use.

No. Roughly the last six months of chats and your contacts sync into the inbox, so your team opens conversations with the history there. Older chats stay on the handset — they are not deleted, they just do not come across.

None. Your number keeps receiving and sending throughout. The connection happens by scanning one QR code from your own app, and takes about ten minutes.

Yes. The Business app keeps working: voice notes, status, groups and personal follow-ups. Answers from the phone appear in the shared inbox, and messages from the AI or dashboard agents appear on the phone.

They appear in the shared inbox and count towards reporting. Coexistence keeps your team working as they always have, while giving you visibility over all of it instead of half of it.

Chats are assigned to one agent by name, and everyone can see who is handling what. Internal notes on a conversation are visible to your team and never to the customer.

Yes — open the app on your phone and type, exactly as you do today. Coexistence means you never lose that. The 24-hour rule below applies to what the API sends automatically, not to a person messaging from the app.

The clock starts from the customer's last message and resets every time they message again. Inside it, you and the AI can send as many free-form replies as you like, free of charge. Outside it, WhatsApp does not allow a free-form message at all — you have to send an approved template, and those are charged per message. Since almost everything the AI does is a reply to someone who just messaged you, almost everything it does is free.

You can message customers who have opted in, using message templates approved by Meta. What you cannot do is buy a list and blast it — that gets your number's quality rating cut and eventually restricted. We build compliant opt-in into your flows and keep an eye on your quality rating, because protecting your number is part of the service.

It only has your price list, policies and delivery zones. It cannot invent a price or promise a delivery you can't make. Outside that, it does not guess: someone will confirm shortly, and the chat passes to a person. Most owners watch the first week, correcting answers before letting it answer on its own.

Yes, in plain English. Rules like “answer if no agent has replied within an hour”, “answer straight away between 6pm and 8am”, or “complaints and refunds always go to a human”. Change them whenever you want.

Yes. It replies in the language the customer used, including code-switched messages, and you can set the tone — formal for a clinic, relaxed for a streetwear brand.

We do the first training at setup. Edit instructions yourself any time. Two full retraining sessions a year cover new products, prices or policies.

Yes, in one click — for a single conversation, for a time of day, or entirely. The team inbox, campaigns and reporting all keep working without it.

Meta charges per message for marketing, utility and authentication templates at its published Kenya rates, while conversations customers start are free to reply to within the 24-hour service window. We bill those at cost on a separate invoice line — no markup. Full detail on the pricing page.

Monthly plans are month-to-month; cancel with 30 days' notice. Annual plans run for twelve months in exchange for two months free and a waived setup fee.

No. No commission, no per-order fee, no revenue share. The monthly fee and Meta's message costs are the whole bill.

You do. The WhatsApp Business Account is registered under your business, not ours. If you ever leave, we export your data and hand over the account — no hostage-taking. We process data under the Kenya Data Protection Act, 2019. See our privacy policy.

Only the people working on your account, only when supporting or configuring it, and every access is logged. We do not read conversations for any other purpose, and we never use your customer data to train anything for another client.

We prepare and submit your Meta business verification and apply for the official business account badge on your behalf. The badge itself is granted by Meta on its own criteria, which are about how well known your brand is — nobody can guarantee it, and anyone who does is selling you something they cannot deliver.

Give 30 days' notice on a monthly plan. We export your conversations and contacts, hand over full control of the WhatsApp Business Account, and disconnect. Your number carries on working in the app exactly as before.