Amina N.Quiet 1 day
Follow up firstAsked about a size and colour. A helpful product update could bring the conversation back.
Everyday sneakers · Size 39View conversation →
Kenya · We’re an official Meta Tech Provider
Every chat answered,
Every chat answered,
Customers managed.
AI powered WhatsApp
Answer common questions, organise customer enquiries and follow up from the WhatsApp number your business already uses. DeskoAI is built in Nairobi for teams who want a clearer way to manage conversations.
Answers in under 5 seconds
Nobody waits for a reply
Same number, same app
PG
AI readyPamoja GoodsCustomer conversations
AN
Amina N.WhatsApp enquiry
10:24Hi! Do you have the Everyday sneakers in white, size 40?
Yes, we have white Everyday sneakers in size 40 at KES 4,500. Would you like help with delivery or collection?AI-assisted reply
Delivery to Kilimani, please.
Sneaker enquiries Follow-up available
Business knowledge + customer context Your team stays in control
24/7
Your business is always replying
< 5 sec
To a real answer, day or night
100% Chats
Gets a real answer, not a holding note
Easy Setup
Full setup in a few clicks
Why businesses switch
A clearer WhatsApp workflow for Kenya businesses
Start with the questions your customers already ask. Give your team a clearer way to handle replies, customer details and follow-ups.
Your chats handled by AI
Trained on your products, prices, stock and delivery zones, our agent answers every message, at any hour. It brings you in when there is a real decision to make.
→ You stop losing the customer who messaged at 11pm
Smart customer management
Customers are sorted and tagged automatically by what they asked about, where they are and what they bought. Search and analyse their data in charts, tables and reports.
→ You find any customer in seconds, and see what actually sells
Send to thousands at once, and see who read it
Bulk sending on normal WhatsApp gets numbers banned. DeskoAI uses approved templates to reach customers at large volumes, with reports on who read and replied.
→ Thousands reached, and your number stays safe
A queue of who to chase first
Most sales die from silence, not a no. Unanswered customers sit in one queue, scored by waiting time, replies and previous purchases. Work from the top down.
→ Nobody waits a week because you forgot them
One by one
Explore DeskoAI for your Kenya team
Every benefit, with the screen that goes with it: what customers receive and what you see on the dashboard. Your own WhatsApp app looks exactly as it does today.
Set the reply rules for your Kenya business
Give AI clear instructions about when to answer, when to wait for your team and what it must never say. Use Africa/Nairobi for business hours and check English and Kiswahili examples from your own customers. Keep delivery promises and payment instructions tied to approved information.
- “If nobody has replied in an hour, answer them yourself”
- Complaints, refunds and big discounts always go to a human
- No developer needed — you write it, we set it live
Pamoja GoodsExample workspace
AI KNOWLEDGE
SavedAI tone & language
Your business. Your way of replying.
AI suggestionsTone & languageFAQsPolicies
CUSTOMER ASKS
Do you have my size, and can I collect today?
EnglishSelected
Tell me your size and preferred colour. I’ll help you check the options and our collection hours.
Kiswahili
Niambie ukubwa na rangi unayopendelea. Nitakusaidia kuangalia chaguo zilizopo na saa za kuchukua bidhaa.
Knowledge from your products, FAQs and policiesSave training
Smart customer management
Customers are sorted and tagged automatically by what they asked about, where they are and what they bought. Search and analyse their data in charts, tables and reports.
- Tagged as they message, with nothing to type in
- Find any customer, order or promise in seconds
- See which product and which town actually sells
Pamoja GoodsExample workspace
CUSTOMER INTELLIGENCE
+ Create groupCustomers
Know your buyers and reach them.
2,528Customers
1,012Returning buyers
1,516New customers
Your customer groups6 groups
⌕ Find a customer group
◎
All customersYour group
2,528›◎
Sneaker enquiriesAI generated
652›◎
Backpack enquiriesAI generated
387›◎
Delivery enquiriesAI generated
316›◎
School shoesAI generated
274›◎
New arrivalsYour group
428›Search, export and customer analysis
Every conversation your business has ever had, in one place. Search, analyse and export what you need instead of scrolling one handset hoping the message is still there.
- Search across every agent and every year
- One summary: volumes, reply times, busiest hours, best towns
- Export to CSV or PDF for accounts, a lawyer, or your own records
Pamoja GoodsExample workspace
TODAY IN YOUR SHOP
TodayGood morning, Pamoja Goods.
A busy day. A clear view of what needs you.
1,248Incoming messages
1,036AI replies
128Team replies
84Waiting for a reply
Message activityIncoming conversations
8 AM12 PM4 PM8 PM
5 team members onlineOpen chats →
A queue that tells you who to chase first
Most sales die from silence, not a no. Every unanswered customer lands in one queue, scored by waiting time, replies and previous purchases. Start at the top and work down.
- Sorted by priority, newest, longest waiting or most messages
- Every score shows its reasons — nothing is a black box
- A chat leaves the queue the moment someone answers it
Pamoja GoodsExample workspace
CONVERSATIONS WITH POTENTIAL
Run analysisFollow Ups
Pick up where your customers left off.
To follow up 128Needs a reply 84Recently followed up 46
All priorities 128Following up first · 42
James O.Quiet 2 days
Worth following upAsked about collection. Offer to clarify the shop hours and available colours.
Street Runner · Two pairsView conversation →Wanjiku M.Quiet 2 days
Follow up firstInterested in a backpack for travel. Share the capacity and available colours.
Trail backpack · OliveView conversation →Chat backups, you're in control
Every chat is copied off the device each night: messages, photos and voice notes. Conversations stay searchable no matter who holds the phone, even when a handset is lost.
- Phone lost, stolen or wiped — no conversation is gone
- Every message, photo and voice note kept, not just the text
- Download any chat as CSV or PDF, whenever you need it
Pamoja GoodsExample workspace
YOUR WORKSPACE
SavedWorkspace settings
Keep your business information together.
GeneralTeamNotificationsSecurity
BusinessABOUT YOUR BUSINESS
BUSINESS NAME
Pamoja Goods
TIME ZONE
Africa/Nairobi
Sneakers, everyday shoes and backpacks. Collection in Westlands and delivery across Kenya.
Business notifications
Keep your team informed when a conversation needs attention.
Last updated todaySave settings
Reminders that bring the sale back
The size you held, the pair they went quiet on, the payment promised on Friday. Reminders go out on schedule without anybody remembering to send them, bringing back a sale you have already half-made.
- Tells them their size is back before it sells out again
- Chases the promised M-Pesa payment, politely
- Customers answer with one tap, no typing
Pamoja GoodsExample workspace
THE RIGHT FOLLOW-UP, AT THE RIGHT TIME
+ New flowFlows
Helpful messages, sent on your schedule.
Create flowSaved flows 10
First sneaker enquiryActive
Sneaker enquiries · 3 follow-ups · Stops on reply
- 1Help them find their sizeAfter the starting message
- 2Share colours and collection detailsNext morning · 9:00 AM
- 3Offer a helpful next stepTwo days later · 9:00 AM
Backpack enquiry follow-up
Active2 follow-ups · 387 customers in the group
Real forms, inside the chat
WhatsApp Flows open the order form inside the conversation: pair, size, colour and delivery. Answers land straight in your system, without sending customers away to a link.
- No link, no browser, no drop-off
- Works the same on any phone
- Answers arrive structured, not as loose messages
Pamoja GoodsExample workspace
AUTOMATION WORKSPACE
What kind of flow?
Start with a goal or build your sequence.
AI Flow
Turn a customer enquiry into a sequence of useful follow-ups.
Create with AI →Simple message flow
Choose the audience, messages and timing.
Build a flow →10 active flows
Customer replies stop the sequence so your team can continue the conversation.
View your flows →Live answers straight from your own system
Connected to your stock, orders or accounts system, AI answers 'Where is my order?' with real data in under a second, at any hour.
- Which sizes are left, in which colour, right now
- Never a wrong answer from stale information
- Works with Shopify, WooCommerce, Odoo or your own API
Pamoja GoodsExample workspace
WHAT YOU SELL
+ Add productProducts & available stock
Give AI the details your customers ask for.
Products & servicesAvailable stockFAQs
Black · White · Sizes 36–44
KES 3,50074 pairs
Olive · Sand · 24 litre
KES 2,80036 bags
Grey · Navy · Sizes 37–45
KES 4,50048 pairs
Cream · Black · Sizes 36–43
KES 2,40062 pairs
220 items across these four productsSave training
Buttons and menus instead of typing
Tappable buttons and list menus get answers from people who would otherwise go quiet. Less typing matters most on a cheap phone with weak signal.
- One tap instead of a typed sentence
- No spelling confusion for the AI to misread
- Routes straight to the right person or answer
Pamoja GoodsExample workspace
MESSAGES / LIBRARY
✦ Create with AITemplate Library
Messages ready for your next conversation.
All 86Approved 64In review 8Draft 14
New Everyday coloursApproved
EVERYDAY
Your everyday pair, in a fresh colour. Looking for black or white? Reply with your size and we’ll help you choose.
Image template · MarketingFind your backpackDraft
TRAIL
Travel light. Our Trail backpack comes in olive and sand. Tell us where you’re heading and we’ll help with the details.
Image template · MarketingSend to thousands at once, and see who read it
Send to your whole opted-in list at once, with delivered, read and replied reports for every recipient. The app's Broadcast stops at 256 people per list and tells you nothing afterwards.
- One send instead of nineteen separate lists
- Delivered, read and replied counted per person
- Replies land straight in the team inbox
Pamoja GoodsExample workspace
REACH YOUR CUSTOMERS
+ New campaignWhatsApp campaigns
See how your messages are landing.
1,741Recipients planned
1,282Delivered so far
258Replies
| Campaign / audience | Sent | Delivered | Read | Replies |
|---|---|---|---|---|
| Meet the Everyday collectionSneaker enquiries · Sent | 652 | 634 | 487 | 126 |
| A backpack for your next tripBackpack enquiries · Sent | 387 | 379 | 286 | 74 |
| Find your school shoe sizeSchool shoes · Sent | 274 | 269 | 201 | 58 |
| New colours, familiar favouritesNew arrivals · Scheduled | 428 | — | — | — |
Reach customers who never saved your number
The app's broadcast list only delivers to contacts who saved your number, usually a small fraction of customers. Everyone else gets nothing, and you never find out.
- Approved templates deliver to every opted-in number
- Saved or not saved makes no difference
- Opt-outs handled and recorded for you
Pamoja GoodsExample workspace
NEW CAMPAIGN
DraftChoose who to reach
The right message starts with the right audience.
1 Message2 Audience3 When to send
Sneaker enquiries✓
Customers who asked about sneakers.
652customers in this audience
Backpack enquiries
387 customers · AI generated
New arrivals
428 customers · Your group
652 customers selectedContinue →
Adverts you can actually measure
Every Click-to-WhatsApp conversation carries its advert's source. See which campaign paid for itself and which only brought tyre-kickers, instead of guessing which advert produced a customer.
- Every chat tagged with the advert that sent it
- Sales traced back to the campaign
- Stop paying for the advert that never converts
Pamoja GoodsExample workspace
META ADS / ANALYTICS
Last 30 daysCampaign performance
See which adverts are starting conversations.
727Chats started
KES 6,980Ad spend
KES 9.60Average cost / chat
| Campaign | Chats | Spend | Cost / chat |
|---|---|---|---|
| Everyday collection · New coloursActive | 316 | KES 2,840 | KES 8.99 |
| Trail backpack · Weekend plansActive | 184 | KES 1,960 | KES 10.65 |
| Back to school · Find your fitCompleted | 227 | KES 2,180 | KES 9.60 |
2 active campaignsView campaign details →
One number, every rep, one manager's view
Your whole team works on the same business number, with chats assigned to reps by name. Nobody doubles up or leaves chats unclaimed. See who replied, how fast and what they promised.
- One number for the business, work split between your reps
- You see who replied, how fast, and what was promised
- A rep resigns and their customers stay with the business
Pamoja GoodsExample workspace
TEAM RESPONSE ANALYTICS
TodayHow is your team doing?
See the work behind your customer replies.
128Team replies
142Conversations handled
16Open follow-ups
| Team member | Replies | Conversations | Open follow-ups |
|---|---|---|---|
| Wanjiru K. | 38 | 42 | 6 |
| Asha O. | 29 | 31 | 4 |
| Kelvin M. | 24 | 27 | 3 |
| Faith N. | 21 | 24 | 2 |
| Njeri J. | 16 | 18 | 1 |
Control who sees what
Agents work only the chats you assign them: no export, no copying conversations, and partly hidden phone numbers. Every screen is stamped with their name and logged, so leaks point back to the person.
- No export, no download, no copying chats out
- Customer numbers part-hidden until you allow the full one
- Screens watermarked with the agent's name, every view logged
Pamoja GoodsExample workspace
WORKSPACE SETTINGS
Account settingsSecurity
Keep your workspace access in your hands.
GeneralTeamSecurity
Two-factor authentication
EnabledAn extra step when signing in.
Team access
Manage the people who work in your shop’s workspace.
Owner · 1
Team members · 4
PasswordChange password →
Last updated 12 days ago.
Keep the customers when a salesperson leaves
The account belongs to your business. When a salesperson leaves, revoke their access and they lose every chat immediately, on any device. Customers stay with you, and the next person picks up where the conversation stopped.
- One click and they are locked out of every chat, instantly
- Their open chats reassign to whoever takes over
- Every past conversation stays where it is
Pamoja GoodsExample workspace
ONE TEAM, ONE WORKSPACE
+ Invite teammateTeam members
Keep the conversation with your business.
5Team members
5Online now
128Replies today
WK
Wanjiru K.Manager · 38 replies today
OnlineAO
Asha O.Sales · 29 replies today
OnlineKM
Kelvin M.Sales · 24 replies today
OnlineFN
Faith N.Sales · 21 replies today
OnlineNJ
Njeri J.Owner · 16 replies today
Online
App vs API
Hard limits in the app that no workaround fixes
These are hard limits in the WhatsApp Business app. Coexistence lets you keep the left column and gain the right one.
What you need to do
On the app today
With Desko AI
Put your whole team on one number
One phone, plus four linked devices. Then you are full.
Unlimited agents, each with their own login, in a browser.
Message customers who never saved your number
Broadcasts only reach people who saved you as a contact. Most of your list never sees them.
Approved templates reach every opted-in number, saved or not.
Reach more than 256 people at a go
256 per broadcast list, and no idea who actually read it.
Thousands at once, with delivered and read counts per person.
Keep the customers when a salesperson leaves
The relationships live on their handset and walk out with them.
The account and every conversation stay with the business.
Keep answering when the phone is off
Flat battery, lost phone or no signal in the shop means silence.
Runs on Meta's servers — a flat battery or a lost phone doesn't stop replies.
Search, export and audit old conversations
Whatever happens to be on that one device.
Full history, searchable and exportable — settle any dispute in seconds.
Control who sees what
Anyone holding the phone sees every customer you have.
Role-based access, audit trail and opt-out records — what the Data Protection Act, 2019 expects.
Run several branches properly
A separate phone per branch, and no view across them.
Several numbers, one dashboard, one set of reports.
Grow into bigger volumes
No tiers, no headroom. You hit the wall and stay there.
Meta lifts you through 1K, 10K, 100K to unlimited customers a day as your quality holds.
And these switch on the day you connect
Things that were simply not possible before, now sitting on the number you already have.
- Real forms inside the chatBookings, applications and order forms open in the conversation itself. No “click this link”, which is exactly where customers drop off.
- Buttons and menus instead of typing“Track my order · See prices · Talk to a person” as tappable options. It matters on a cheap phone with weak signal.
- Ads you can actually measureClick-to-WhatsApp ads tied to the conversation and the sale that followed, so you stop funding the advert that only brings tyre-kickers.
- Live answers from your own systemOrder status, stock levels and account balances pulled straight from your database while the customer waits.
- Reminders that recover moneyAppointments, renewals, repayments and expiring quotes — sent on schedule, without anyone remembering to send them.
- Login and verification codesOne-time codes delivered on WhatsApp for anyone with a portal, member account or online order to confirm.
- Segmentation past twenty labelsThe app stops at twenty labels. Slice your customers by product, area, spend or last purchase instead, and message the right ones.
- A verified business identityYour business name in place of an unknown number, and we submit you for the official badge where Meta's criteria are met.
Why they choose you
Make customer enquiries easier to handle in Kenya
Your competitor will reply tomorrow, ask them to repeat their order number, and quote a different price than last time. You won't.
⚡
An answer now, not tomorrow
The question they asked at 11pm is answered at 11pm, while they still care about it and before they message your competitor.
🔁
They never repeat themselves
Whoever picks up the chat can already see the whole history. Nobody is asked for their order number three times.
🎯
The same answer every time
Price, warranty and delivery do not change depending on which member of staff happened to reply.
🛠️
They can serve themselves
Track a parcel, check a balance, reschedule an appointment — without waiting behind anyone or calling during office hours.
👆
Buttons instead of typing
Tap an option rather than compose a message. On a cheap phone with weak signal, that is the difference between an order and a bounce.
🧾
Proof, in writing
The confirmation, the price agreed and the delivery date stay in the thread, searchable months later. Fewer arguments for everyone.
✅
They can see you are real
A verified business name instead of an unknown number — worth a great deal in a market where everyone has been burned by a fake seller.
⏰
Reminders they actually wanted
Appointment tomorrow, delivery today, payment due Friday. The things people are genuinely relieved to be reminded about.
📱
The number they already have
Nothing to update, nothing to re-save, no “we have moved to a new line” message for them to miss and lose you.
The AI behind the desk
It sells like your best person, at 3am, for everyone at once
Our agent reads the actual question, checks your real prices and stock, and closes or qualifies the customer. It steps aside when a human would do better.
- It never invents a priceTrained on your price list, delivery zones, warranty terms and past chats — so what it quotes is what you charge.
- It speaks how your customers speakEnglish, Kiswahili or Sheng, matching whatever they opened with. Customers relax, and relaxed customers buy.
- It hands over before it loses the saleComplaints, hard negotiation and big orders go to a human immediately, with the whole conversation already summarised.
- Nothing is left sitting in a chatName, product, location and budget land in your CRM or Google Sheet automatically, the moment the customer mentions them.
- You are always in controlSet the tone, the discount limits and the topics it must never touch. Read every conversation, correct it any time, switch it off in one click.
Pamoja GoodsExample workspace
AI KNOWLEDGE
✦ Fill with AIAI Training
Give AI the answers your shop already knows.
48 knowledge entries are liveAutomated replies on
FAQsTone & languageProducts & stockPolicies
Which sizes do you stock?⌄
Everyday sneakers come in sizes 36–44. Ask for the colour and size so our team can help check availability.
Where can I collect?›
Do you deliver outside Nairobi?›
How do I choose the right fit?›
Products, prices, hours and policiesSave training
What it is worth to you
Practical WhatsApp workflows for Kenya businesses
A Nairobi shop may need to explain collection points, while a Nakuru service team may need to qualify new enquiries. Use your actual delivery areas, opening hours and confirmed availability in the replies.
🛍️
Online shops & boutiques
Orders taken and paid for while you sleep, and the cart nobody finished gets one polite nudge instead of being forgotten.
🏠
Real estate & agents
Stop driving across town for people who were never buying. Budget and area are qualified before the viewing is booked.
🏥
Clinics & wellness
Reminders that cut no-shows, and a front desk that answers booking questions at 10pm without anyone staying late.
🎓
Schools & colleges
Every admissions enquiry answered the same day, and fee reminders that reach parents without a single phone call.
🚚
Logistics & delivery
“Where is my parcel?” answers itself all day, so your team can dispatch instead of typing the same reply.
🏦
Saccos & microfinance
Balance and loan-status questions handled instantly at scale, and repayment reminders that actually get read.
🍽️
Restaurants & hotels
Bookings captured during the dinner rush, when the phone is ringing and nobody can get to it.
🚗
Car dealers & spares
“Do you have this part?” answered in seconds — before the customer asks the next shop on their list.
✈️
Travel & tours
Packages quoted the moment interest is hot, deposits collected in the chat, and departure reminders sent on their own.
For businesses in Kenya
Keep everyday business questions moving
A customer asks about stock, collection or delivery while your team is helping someone else. Prepare accurate product information and agree which questions can be answered automatically and which should reach a person.
Prepare delivery and collection answers
List the areas you actually serve, delivery conditions and collection hours. Keep those details current when your business changes.
Test English and Swahili enquiries
Use the phrases your customers send, including questions that mix languages. Review the answers with your team before extending the workflow.
Know which plan fits the work
Compare the workspace and AI features you need. Review current Kenyan plan pricing and confirm any separate WhatsApp messaging charges.
Pricing
Less than the sales you are losing
Start with the tools to organise WhatsApp, or choose an AI plan to group customers automatically, answer questions and prepare campaigns.
Kenyan subscriptions are billed in KES. Annual totals are paid upfront. Applicable WhatsApp message charges are separate.
STARTER
Organise customers and run campaigns yourself.
KES2,450950/month
Billed annually at KES 11,400 · No setup fee
Save KES 18,000 a year
Workspace essentials · No AI
7-day free trial included
Start Free Trial- 1 WhatsApp number
- 2 users, including the owner
- Shared inbox & saved replies
- Customer groups you create
- Targeted & scheduled campaigns
- 2 active follow-up flows
Your team creates the groups and messages. AI replies, automatic AI grouping and AI content tools are available on Growth AI and Business AI.
View all features
- Labels, notes & interest ratings
- Number coexistence
- Campaign reporting
- 500 MB file storage
- Standard support
Recommended
GROWTH AI
Let AI help turn enquiries into sales opportunities.
KES3,4502,450/month
Billed annually at KES 29,400 · No setup fee
Save KES 12,000 a year
Core AI tools for your business
7-day free trial included
Start Free Trial- 1 WhatsApp number
- 2 users, including the owner
- Shared inbox & saved replies
- Automatic AI customer groups
- 2,000 AI replies / month
- Targeted & scheduled campaigns
- 2 active follow-up flows
View all features
- Labels, notes & interest ratings
- Number coexistence
- Campaign reporting
- AI Training & skill assistant
- 100 AI text templates / month
- 20 AI-image templates / month
- 20 AI campaign plans / month
- 500 MB file storage
- Standard support
BUSINESS AI
More capacity for a growing business and team.
KES6,9505,450/month
Billed annually at KES 65,400 · No setup fee
Save KES 18,000 a year
All core AI tools · More room to grow
7-day free trial included
Start Free Trial- 3 WhatsApp numbers
- 5 users, including the owner
- Shared inbox & saved replies
- Automatic AI customer groups
- 5,000 AI replies / month
- Targeted & scheduled campaigns
- 10 active follow-up flows
View all features
- Labels, notes & interest ratings
- Number coexistence
- Campaign reporting
- AI Training & skill assistant
- 250 AI text templates / month
- 50 AI-image templates / month
- 50 AI campaign plans / month
- 2 GB file storage
- Standard support
Integrations
Plugs into what you already run
And if it has an API, we can connect it. If it doesn't, a Google Sheet usually does the job.
M-Pesa Daraja
Shopify
WooCommerce
Google Sheets
HubSpot
Zoho CRM
Odoo
Salesforce
Calendly
QuickBooks
Zapier & Make
Instagram DM
Messenger
Custom REST API
Questions
Questions from businesses in Kenya
What exactly is “coexistence”? +
Coexistence lets one number run on the WhatsApp Business app and Cloud API at the same time. Staff keep replying from the phone while your team inbox, AI agent and automations work on the same number.
What stops the AI making things up? +
AI only has what you gave it: prices, policies and delivery zones. It does not guess or promise what you cannot deliver; it passes anything outside that to a person. Most owners review and correct it for the first week.
What happens to the chats my staff answer on their phones? +
They appear in the shared inbox and count towards reporting. Your team keeps working the way they always have, while you get visibility over all of it.
Will I lose my chat history and contacts? +
No. Roughly the last six months of chats and your contacts sync into the inbox when you link the number. Older archives stay on the phone.
Can my staff still use the app on their phones? +
Yes. Voice notes, status updates, groups and personal follow-ups keep working. Phone replies appear in the shared inbox; messages sent by AI or dashboard agents appear on the phone.
Do I need a new number or a new SIM? +
No. Keep the number already on your shopfront, vehicles and Instagram bio. Nothing for your customers to change.
How long does setup take? +
Most businesses are live within 48 hours, or the same day if Business Manager is verified. Meta verification can add a few working days. We prepare the documents and chase it for you.
What do I need to have ready? +
An active WhatsApp Business app number, Business Manager account (we can create one), registration certificate or KRA PIN, and a website or active social page.
What does Meta charge on top? +
Meta Business Platform charges depend on the delivered-message category and recipient market. The 24-hour customer service window controls when non-template replies can be sent; it does not make every reply free. Check Meta's current API pricing and ask us to confirm the costs for your workflow.
Can I bulk-message my customer list? +
Yes, with opted-in customers and Meta-approved templates. Bought lists can damage your quality rating and restrict your number. We build compliant opt-in into your flows and monitor your quality rating.
Does the AI understand Kiswahili and Sheng? +
Yes, including code-switched messages. AI replies in the customer's language, with the tone you choose. Every reply is reviewable, and you can correct it any time.
Who owns the number and the data? +
You do. The account is registered under your business. If you leave, we export your data and hand it over. We process data under the Kenya Data Protection Act, 2019.
Is there a contract lock-in? +
Starter is KES 2,450 with monthly billing, or KES 11,400 per year (about KES 950/month equivalent). Kenyan subscriptions are billed in KES. Annual totals are paid upfront. Applicable WhatsApp message charges are separate.
Get started
See DeskoAI handle your Kenya business enquiries
Bring your Kenya price list, delivery areas and common English or Kiswahili questions. We can walk through a Nairobi collection enquiry or a Nakuru delivery question using your own business rules.
-
WhatsApp us@itsdeskoai — fastest way to reach us
-
Emailinfo@deskoai.com
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Where we areNairobi, Kenya — serving businesses countrywide and across East Africa
-
HoursMon–Fri 8am–6pm, Sat 9am–1pm EAT · AI agents answer for you the rest of the time
Book a free demo
Fill this in and it opens WhatsApp with your details ready to send.
Somebody is messaging you right now.
Who is answering?
Every chat answered in seconds, at any hour, and your phone working exactly as it does today. Live in 48 hours.