The things every client asks first

It is a Meta feature that lets one WhatsApp number run on the WhatsApp Business app and the WhatsApp Business Cloud API at the same time. Before it existed, connecting a number to the API locked it out of the app. Now your staff can keep replying from the phone while your team inbox, AI agent and automations work on the same number.

No. You keep the number that is already printed on your shopfront, your vehicles and your Instagram bio. That continuity is worth more than any feature we could sell you.

Most businesses are live within 48 hours. The variable is Meta's business verification — if your Business Manager is already verified we can be done the same day; if it is not, verification can take a few extra working days. We prepare the documents and chase it for you.

A number already active on the WhatsApp Business app, a Facebook Business Manager account (we can create one), your business registration certificate or KRA PIN for verification, and your price list in whatever format you already use. That is it.

No. When you link the number, roughly the last six months of chats and your contact list sync into the platform inbox, so your team opens conversations with the history already there. Chats older than that stay on the handset as they always have — they are not deleted, they just do not come across.

None. Your number keeps receiving and sending throughout. The connection happens by scanning one QR code from your own app, and takes about ten minutes.

Yes — that is the whole point. The WhatsApp Business app keeps working: voice notes, status updates, groups, personal follow-ups. Anything answered on the phone also appears in the shared inbox, and anything the AI or an agent sends from the dashboard appears on the phone.

They appear in the shared inbox too, and count towards your reporting. That is the benefit of coexistence: your team keeps working the way they always have, and you finally get visibility over all of it instead of half of it.

Chats are assigned to one agent by name, and everyone can see who is handling what. Internal notes on a conversation are visible to your team and never to the customer.

Yes — open the app on your phone and type, exactly as you do today. Coexistence means you never lose that. The 24-hour rule below applies to what the API sends automatically, not to a person messaging from the app.

The clock starts from the customer's last message and resets every time they message again. Inside it, you and the AI can send as many free-form replies as you like, free of charge. Outside it, WhatsApp does not allow a free-form message at all — you have to send an approved template, and those are charged per message. Since almost everything the AI does is a reply to someone who just messaged you, almost everything it does is free.

You can message customers who have opted in, using message templates approved by Meta. What you cannot do is buy a list and blast it — that gets your number's quality rating cut and eventually restricted. We build compliant opt-in into your flows and keep an eye on your quality rating, because protecting your number is part of the service.

It only answers from what you gave it — your price list, your policies, your delivery zones. When it is not sure, it does not guess: it says a colleague will confirm shortly and flags the chat for a human. You read every conversation, correct it whenever you like, and can switch it off for any customer or any topic.

Yes, and in plain English. Rules like “if no agent has replied within an hour, answer the customer yourself”, “between 6pm and 8am answer straight away”, or “complaints and refunds always go to a human” are written into its instructions and changed whenever you want.

Yes. It replies in the language the customer used, including code-switched messages, and you can set the tone — formal for a clinic, relaxed for a streetwear brand.

We do the first training as part of setup. After that you can edit its instructions yourself at any time, and we include two full retraining sessions a year for new products, new prices or new policies.

Yes, in one click — for a single conversation, for a time of day, or entirely. The team inbox, campaigns and reporting all keep working without it.

Meta charges per message for marketing, utility and authentication templates at its published Kenya rates, while conversations customers start are free to reply to within the 24-hour service window. We bill those at cost on a separate invoice line — no markup. Full detail on the pricing page.

Monthly plans are month-to-month; cancel with 30 days' notice. Annual plans run for twelve months in exchange for two months free and a waived setup fee.

No. No commission, no per-order fee, no revenue share. The monthly fee and Meta's message costs are the whole bill.

You do. The WhatsApp Business Account is registered under your business, not ours. If you ever leave, we export your data and hand over the account — no hostage-taking. We process data under the Kenya Data Protection Act, 2019. See our privacy policy.

Only the people working on your account, only when supporting or configuring it, and every access is logged. We do not read conversations for any other purpose, and we never use your customer data to train anything for another client.

We prepare and submit your Meta business verification and apply for the official business account badge on your behalf. The badge itself is granted by Meta on its own criteria, which are about how well known your brand is — nobody can guarantee it, and anyone who does is selling you something they cannot deliver.

Give 30 days' notice on a monthly plan. We export your conversations and contacts, hand over full control of the WhatsApp Business Account, and disconnect. Your number carries on working in the app exactly as before.